Software solutions for interactive spare parts catalogs, webshops and service portals
Spare parts management and after-sales service are key revenue drivers in the manufacturing industry. Therefore, it is particularly important to provide effective solutions for customers, service technicians, branches, partners, and dealers in this area. In reality, however, the situation is often quite different: Order processing for spare parts, accessories, and articles is time-consuming, costly, and prone to errors in many companies due to a lack of data digitization.
With the use of digital spare parts catalog systems, customers, dealers, and service technicians have 24/7 access to all important information, regardless of location. This allows them to retrieve and order spare parts information, documents, articles, and accessories in a structured manner with just a few clicks. The ordering process is quick and automated via a user-friendly interface.
Creating a Spare Parts Catalog
The data for creating the interactive solutions is either imported via interfaces (ERP, CAD, PLM/PDM) or entered into our software's integrated content management system. The catalog is published in multiple languages and optionally in 2D or 3D format: 2D exploded views can be directly imported in all common image formats and zoomed continuously. 3D models for displaying assemblies in an interactive 3D format are imported from the CAD system, converted, and displayed in the browser without the need to install any plug-ins.
All information can be published in a controlled manner for specific user groups via a comprehensive user management system. This allows for the representation of complex organizational structures (national and subsidiary companies, dealers, etc.) and the assignment of different roles with or without individual access rights to users.
Editing spare parts data
After importing data from upstream systems, the source data can also be further edited and corrected in the editorial system. The integrated search function allows users to search for all numbers and terms within the material master data. Revisions and variant parts lists (variant matrices) can also be displayed. The integrated translation management system allows for the easy addition and editing of translations.
Search, find, and order spare parts
After the online spare parts catalog is published, spare parts are clearly and systematically searchable for all user groups (customers, dealers, service technicians, etc.). From the machine overview, users can navigate to the assembly overview and then to the interactive image-based parts list view, either via navigation arrows or the integrated structure tree. This allows for the unambiguous identification of the correct spare parts and their addition to the shopping cart. Depending on requirements, the shopping cart can then be submitted as an inquiry or an order.
Expansion to a comprehensive service portal
The innovative modular concept of our software solution allows for individual expansion into a comprehensive service portal that incorporates sections such as news, FAQs, equipment identifiers, documents, tickets, predictive maintenance, eLearning, IoT, and more.
Through a comprehensive after-sales service platform, manufacturers in the machinery, plant, and vehicle industries can provide their customers, dealers, and service technicians with all the important information collected and structured online with just a few clicks. This automates the ordering process for spare parts management, which in turn has a positive impact on sales and customer satisfaction.