sportveranstaltung.at - The ice rink in Tulln saves itself and its customers trouble and reduces CO2 emissions.
The Christmas holiday rush was overwhelming. Parents with freezing children often waited for hours in front of the entrance until someone left the ice rink. Organizing COVID-compliant queuing was difficult. The mood among those waiting threatened to turn sour, especially among those who had driven up to 30 km for nothing. The call for an online reservation system grew louder.
- Rapid implementation
- Avoidance of queues
- Avoidance of waiting times Avoidance of pointless car journeys – saving CO2
- Easy display of available spaces on a webpage
- No online shop to avoid refund issues on days when the ice is closed
- Convenient online booking from home, but also possible spontaneously at the entrance via smartphone
- Confirmation email with QR code for easy check-in
- Easy cancellation option if a visit is not possible
Implementation within 24 hours while the rink remains open. The city of Tulln informed the public about the online reservation option through all available channels. Posters were also displayed on-site. The news spread like wildfire.
Reservations can be made via the city of Tulln's website and at www.sportveranstaltung.at.
The response has been excellent; there are hardly any no-shows. Cancellation policies are very compliant.
The ice rink staff can see how many visitors are currently at the facility and how many registered participants are still missing.
Customers can make text corrections and adjust the maximum number of visitors at any time, or delegate these tasks to customer support.
