State Secretary Pröll launches “Public AI”: Five concrete AI applications for Austria’s federal administration
In the next 13 years, 44 percent of public sector employees will retire. Decades of expertise are at risk of being lost, the shortage of skilled workers is growing, and at the same time, the demands for speed, quality, and efficiency are increasing. AI is the key technology for ensuring the long-term capacity of the government to act, its competitiveness, and its innovation.
Public AI consolidates all AI projects of the federal administration under a common umbrella brand. The technical basis of Public AI is a shared, sovereign AI infrastructure of the Federal Computing Center, which can be used across departments and is being further developed as a shared service. The goal is a coordinated approach instead of many parallel, individual solutions.
The five concrete use cases
1) GovGPT – generative AI for everyday work
GovGPT is the AI tool for all federal employees – sovereign, compliant with data protection regulations, and tailored to the Austrian administration. Employees can use it to create texts, summarize documents, and build their own knowledge databases.
For whom: 180,000 employees When: End of the first half of 2026
2) AI in the Electronic Records Management System (ELAK) – The Intelligent File
The electronic records management system will be equipped with AI functions: In the future, employees will be able to ask questions about entire file sets and immediately receive a structured summary. This also supports compliance with the Freedom of Information Act.
For whom: 13,000 employees | When: Second half of 2026
3) KAPA – AI for Parliamentary Inquiries
The number of parliamentary inquiries has increased significantly and ties up considerable resources. KAPA supports the research, consolidation, and compilation of answers. Humans always have the final say – "human-in-the-loop" is a central principle.
For whom: All employees who process parliamentary inquiries | When: Second half of 2026
4) AI-SUN – AI for Training and Knowledge
AI-SUN is a personal knowledge assistant that has access to over 6,000 pages of training materials from the federal administration and can answer questions about them at any time. It is already available and is continuously being expanded.
For whom: 180,000 employees | When: Already available
5) Agentic AI – AI that acts independently
The next phase: AI systems that independently trigger processes – such as appointment booking for citizens. The AI checks available slots, books the appointment, and sends the confirmation – fully automatically via chatbot. The goal is to significantly reduce the workload for both employees and citizens.
When: Next year – specific procedures are being developed
Further measures
• Hackathon in cooperation with TU Austria to develop innovative AI applications for the federal administration
• AI as a new category in the Austrian State Prize for Digitalization – for flagship projects in the field of Public AI
• Updated AI guideline and AI guidelines for safe and responsible use in public administration
During the use case workshop, further concrete use cases and application areas were identified for future expansion – including, among others, the automatic transcription and logging of meetings, intelligent grant management, and AI-supported safeguarding of administrative knowledge. The financing of these projects is currently being finalized. In parallel, AI expertise within the federal administration is being expanded based on the AI Skills Action Plan as part of the Digital Skills Initiative.